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Returns and Exchanges

Returns and Exchanges on Rock Solid® Supplements:

  • Returns: Customers are responsible for return shipping costs. The item must be sent within 30 days of receiving it to Rock Solid® Nutrition at 911 E. Mcdonald Dr., Building B. Unit A, Pilot Point, Texas, 76258 for a refund. Contact us at info@rocksolidnutrition.com before shipping.

  • Wrong or damaged items: Contact us at info@rocksolidnutrition.com if you receive the wrong or damaged items for resolution. After investigation, if there was a mistake on our end we will pay for shipping to return product and upon receipt we will send the replacement item.

 

Customer Communication:

 

Customs and Duties (for International Shipping):

  • Additional customs and tax fees may apply to international orders and are the buyer's responsibility.

 

Free Shipping:

  • Free domestic (USA) shipping for orders over $100.  Subject to change.

 

 

Apparel & Swag Shipping Policy:

 

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

  • USA: 3–4 business days

  • International: 10–20 business days


Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! 

 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:

 ● Check your shipping confirmation email for any mistakes in the delivery address 

  • Ask your local post office if they have your package
    ● Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@rocksolidnutrition.com with your order number.

    How are your products made?
    We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

    How do I track my order?
    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@rocksolidnutrition.com.

    I received a wrong/damaged product, what should I do?
    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@rocksolidnutrition.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

    Returns What’s your return policy?
    We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@rocksolidnutrition.com

    Do you offer refunds?
    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@rocksolidnutrition.com with photos of wrong/damaged items and we’ll sort that out for you.

    Can I exchange an item for a different size/color?
    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@rocksolidnutrition.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll find a resolution!

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.